Night Porter

Salary DOE

The Night Porter, reporting to the Front Office Manager  will demonstrate passion for the role and what they have to offer in the customer service, they will take pride in their work and aspire to company standards. They will have experience in a Night Porter role, be familiar with hotel reception . They will have the ability to multitask, work efficiently and knowledge of night porter practices.

PURPOSE OF THE JOB

We require a hardworking and passionate Night Porter to join our nights team and assist the Front Office Manager and her team to deliver high quality customer service to our guests.

RELATIONSHIPS

Reports directly to the Front Office Manager.
Interacts with other members of the Front Office & Nights Team.

KEY RESPONSIBILITIES

  • Effect a professional handover procedure to ensure continuity throughout shifts
  • Assist in dealing with complaints and customer queries
  • Carry out specific duties as and when required by the Reception Manager
  • Answer telephone and in-person queries related to hotel services and resolves any issues
  • Process guests’ check ins and outs
  • Provide a bar service to the guests
  • complete a security walk round/floor check, ensuring that all relevant doors are secure, any hazards to guests are removed
  • Complete all cleaning duties
  • Prepare and deliver any pre-ordered breakfasts
  • Handle payments through cash and credit cards

Interested? Use the form below to apply

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